Privacy Policy

Privacy Policy

In the course of our work — from design and website production to logistics and shipping — we recognize that the personal information we handle is important and highly confidential.

We regard the proper protection of all personal information, including that of our employees, as a social responsibility. We have established the rules and organization for this as a “Personal Information Protection Management System,” and work continuously to protect personal information and specific personal information.

1. 1. Acquisition, use and provision of personal information

   Taking into account the nature and scale of our business described above, we acquire personal information appropriately, handle it only within the scope of purposes of use defined in advance, and do not use it beyond those purposes. We do not provide personal information to third parties without the consent of the individual. To this end, we maintain procedures for handling personal information and educate our employees.

2. 2. Compliance with laws and regulations

   In handling personal information, we confirm and comply with the Act on the Protection of Personal Information, related national guidelines, ordinances and other norms.

3. 3. Safety measures for the protection of personal information

   To ensure that personal information is handled safely and appropriately, we maintain a management structure as a “Personal Information Protection Management System” and, through the education of each employee, work to prevent the loss, destruction, falsification, damage or leakage of personal information. Through daily checks and internal audits, we detect any deficiencies early, investigate their causes, and take corrective action to prevent recurrence.

4. 4. Complaints and inquiries regarding the handling of personal information

   We have established a “Personal Information Inquiry Desk” to receive complaints and inquiries regarding the handling of personal information, and respond to them promptly and without delay.

5. 5. Continuous improvement of the Personal Information Protection Management System

   To protect personal information in line not only with our business environment but also with changes in society and advances in information technology, we regularly review our “Personal Information Protection Management System” and strive for continuous improvement.

MEETS FACTORY Co., Ltd.
Tetsushi Hane, Representative Director
Established: June 1, 2008
Revised: February 1, 2019

Inquiries about this policy, or about personal information handled by us, can be made to the contact below.

Matters published concerning personal information

As of February 1, 2025

Name and address of the organization, and name of its representative

MEETS FACTORY Co., Ltd.
Room 408, 1-5-4 Jinnan, Shibuya-ku, Tokyo 150-0041, Japan
Tetsushi Hane, Representative Director

Name and contact details of the Personal Information Protection Manager

Personal Information Protection Manager: Tetsushi Hane (+81-3-5459-2510)

Purposes of use of personal information and retained personal data held by us

The purposes of use of personal information and retained personal data that we acquire from individuals, or through clients and business partners, are shown in the table below.

If you wish to be notified of a purpose of use, please first check the table below.

Personal information classified as “retained personal data” may be subject to notification of the purpose of use, disclosure, correction, addition or deletion of its content following disclosure, suspension of use, erasure, and suspension of provision to third parties (hereinafter “disclosure, etc.”).

If you wish to request disclosure, etc. of your own personal information, please review the request procedure following the table and contact us.

Personal Information Protection Manager: Tetsushi Hane (Representative Director), telephone +81-3-5459-2510

Name of the accredited personal information protection organization, and where to submit complaints

We are not a member of any accredited personal information protection organization.

Procedures for requests for disclosure, etc. of retained personal data or third-party provision records

Individuals or their agents may request notification of the purpose of use of retained personal data, disclosure, etc. (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties), or disclosure of third-party provision records, except where we are not obliged to do so under the Act on the Protection of Personal Information or other laws. To confirm that the requester is the individual or their agent, please first submit your request to the contact below. We will send our prescribed “Personal Information Inquiry Application Form” on paper or electronically, as the requester prefers. However, where disclosure would involve substantial cost, or disclosure by the specified method would be difficult, the form will be sent by post.

Please complete the form and post it back to our desk together with the identity documents specified in the form and, for notification of purpose of use and disclosure of personal information only, a fixed-amount postal money order (teigaku kogawase) for 300 yen to cover actual costs. (If you use an official document such as a My Number Card as identification, please black out everything other than the parts that identify you, such as your name and address.) If the application form is incomplete, or if we cannot confirm your identity, we will contact you. We will respond promptly.

Whichever method you use, please note that we cannot respond to requests for disclosure, etc. where laws or regulations prevent disclosure, or where the information has already been destroyed after our retention period.

Measures taken for the secure management of retained personal data

We take the following measures to prevent the leakage, loss or damage of the personal data we handle, and otherwise to manage it securely.

1. 1. Formulation of a personal information protection policy

   To ensure the proper handling of personal information, we have formulated a personal information protection policy and carry out protection activities based on it.

2. 2. Internal rules on the handling of personal information

   For each stage of the life cycle — acquisition, transfer, use, storage and disposal — we have established and operate internal rules covering handling methods, the persons responsible and in charge, and their duties.

3. 3. Organizational security measures

   To protect personal information, we have appointed a manager and established an internal audit system to regularly confirm that protection activities are appropriate. We have also built a personal information protection management system within the company and work on continuous improvement.

4. 4. Human security measures

   Regardless of whether they handle personal information, all employees receive regular training on the protection of personal information. All employees have also signed confidentiality pledges.

5. 5. Physical security measures

   We clearly define the areas where personal information is handled, and strictly control entry and exit as well as bringing in or taking out information devices. We also carry out regular inspections to prevent the theft or loss of devices, electronic media and documents that handle personal information.

6. 6. Technical security measures

   We have introduced mechanisms to protect information systems that process personal information from unauthorized access and failures. We also restrict employees’ access to personal information so that only those who need access can handle it.

7. 7. Understanding the external environment

   Personal data may be stored outside Japan through the cloud services we use. For such data, we understand the personal information protection systems of the countries where it is stored, confirm that service providers are obliged to maintain appropriate security through their terms of use, and supervise them. We also take security management measures and other necessary steps so that personal information is properly protected in line with our security standards.

About analytics and embedded maps

To understand how our website is used and improve it, our website uses Google Analytics, an analytics tool provided by Google LLC.

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